General terms of sale
Version published on 18/09/2026
Terms and Conditions of Sale
Last updated: [date]
1. Purpose
These Terms and Conditions of Sale govern the relationship between [Company Name], hereinafter referred to as the “Seller”, and any person purchasing products or services through [Platform Name], hereinafter referred to as the “Customer”.
By placing an order, the Customer fully accepts these Terms and Conditions.
2. Products and Services
The Seller offers the products and services displayed on the platform, subject to availability.
Product descriptions, specifications and photographs are provided for information purposes and may be modified when necessary.
3. Orders
The Customer selects the products they wish to purchase and confirms the order after reviewing its contents.
Confirmation of an order constitutes acceptance of these Terms and Conditions and creates an obligation to pay, subject to the applicable order terms.
The Seller reserves the right to refuse or cancel an order where permitted by applicable law.
4. Prices and Payment
Prices are displayed in the currency applicable on the platform.
Available payment methods are those presented during the checkout process.
Payment must be made according to the terms communicated to the Customer before the order is confirmed.
5. Delivery
Products are delivered to the address provided by the Customer when placing the order.
Any delivery times provided are indicative unless otherwise stated.
The Customer is responsible for providing accurate delivery information.
6. Cancellation, Returns and Refunds
The conditions governing order cancellation, product returns and refunds are those required by applicable law and, where applicable, specified on the platform.
Where a return is permitted, products must be returned in accordance with the conditions and within the timeframe communicated to the Customer.
7. Warranties
Products are covered by the statutory warranties applicable to the sale.
In the event of a defective or non-conforming product, the Customer may contact the Seller to obtain information about the applicable procedure.
8. Liability
The Seller takes reasonable measures to ensure the proper operation of the platform and the fulfilment of orders.
The Seller shall not be liable for events beyond its reasonable control or for force majeure, to the extent permitted by applicable law.
9. Intellectual Property
The content available on the platform, including texts, images, logos, graphics and software, is protected by applicable intellectual property laws.
Any unauthorized reproduction or use is prohibited.
10. Personal Data
The Customer's personal data is processed in accordance with applicable data protection laws.
Information regarding the processing of personal data is provided in the platform's Privacy Policy.
11. Amendments
The Seller may amend these Terms and Conditions to reflect changes in applicable laws, regulations or business practices.
The Terms and Conditions applicable to an order are those accepted by the Customer at the time the order is placed.
12. Applicable Law and Disputes
These Terms and Conditions are governed by the law applicable in the country where the Seller is established, subject to any mandatory provisions applicable to the Customer.
In the event of a dispute, the parties shall seek to reach an amicable solution before initiating legal proceedings.
13. Contact
For questions regarding these Terms and Conditions or an order:
[Company Name]
[Address]
[Email Address]
[Phone Number]